Archive For June, 2011

Talk about customer service and quality client-vendor relations

Xtra Effort’s Applicant Tracking Software (SaaS) had a hiccup yesterday. As we all know, a SaaS hiccup with mission critical software (i.e., runs your business) will freeze your productivity. Despite our frustration, it was terrific to have our vendor’s service organization send an email explaining why/when; and then have the CEO return my email with … Continue Reading